Communication Skills for Successful Project Results

Duration: 1 Days

PDUs: 7

CEUs: .7


  • Project Managers
  • Team Members

  • Classroom Delivery

  • Virtual Delivery


This workshop focuses on the key skills, tools, and behaviors that underlie collaborative communication, the kind of communication required for successful project results.  Project managers and team members learn how to analyze a team’s communication competence. They also learn how to build core capability in “dimensional listening,” framing clear messages, advocacy, and communication across cultural and thinking style differences.  The workshop also covers the methods and means of communication for virtual and geographically distributed teams by using everything from email to IM to wikis. This helps project members select the right vehicle for the communication required.


  • Understand the domains of communication excellence in a project environment
  • Acquire skills and tools to keep communication flowing smoothly during the course of a project
  • Recognize the critical importance of using a collaborative communication approach
  • Be able to diagnose the team’s communication challenges and strengths using a best-practice framework
    • Recognize the appropriate roles in the communication process for each project
    • Determine the best communication approach for the audience in terms of vehicles and style
    • Ensure that the team has established norms for communication within the project
    • Assess the expertise needed for effective communications in each project and then hire staff accordingly
    • Build capability for using communication as the foundation of collaborative project relationships by learning how to:
    • Earn trust by sharing information and being transparent in project communications
    • Focus on mutual goals, helping project members regain focus on joint commitments
    • Make and manage effective agreements on deliverables/tasks, hand-offs, and status reporting
  • Work through project break-downs productively by learning how to:
  • Use a process to diagnose without blame
  • Focus on what can be learned and changed for improvement
  • Provide and receive constructive feedback about performance within the project
  • Select a personal development action that he/she can take to become a more effective communicator in the project environment
  • Deliver a methodology for assessing team capability in effective communication
    • Customized for the project management environment
    • Four key domain areas (process, approach, values, expertise)
  • Techniques, tools, and skills to communicate for results in project planning, execution, and debrief
    • Hands-on learning in the classroom
    • Practice on relevant project communication scenarios
  • Self-assessment of current skills/practices and identification of personal improvement areas